TERMS & CONDITIONS

We are so delighted you have decided to place an order with us! Please read the following important terms and conditions before you buy anything on our website.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our refund policy.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

up to 30 days: if your products are faulty, then you can get a refund;

The information in the above summary is an overview of some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.

In this contract:

‘We’, ‘us’ or ‘our’ means MyLoveDay created by Marie Jones trading as Studio Forrest and
‘You’ or ‘your’ means the person using our site to buy products from us.

If you would like to talk to us about any aspect of this contract, please contact us by: email at info@myloveday.co.uk

Who are we?

MyLoveDay products are created by Marie Jones. I am a sole trader and my trading address is 33 Valley Gardens, Bristol, BS48 2JD, trading as ‘Studio Forrest’.

1. Introduction

1.1 If you buy products on our site you agree to be legally bound by this contract.

1.2 When buying any products you also agree to be legally bound by:

1.2.1 our website terms and conditions [and any documents referred to in them];

1.2.2 specific terms which apply to certain products. If you want to see these specific terms, please visit the relevant webpage for the products.

The above documents form part of this contract as though set out in full here.

2. Your privacy and personal information

2.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

2.2 Our Privacy Policy is available here.

3. Ordering products from us

3.1 Below, we set out how a legally binding contract between you and us is made.

3.2 You place an order on the site by selecting the product(s) you’d like to buy, entering the quantity and colour choice and going through the check out.

3.2.1 When you place your order at the end of the online checkout process by clicking on the pay now button, we will acknowledge it by email, and we will attach a PDF order form for you to give us all the details we need in order to personalise your order. This acknowledgement does not mean that your order has been accepted. You order will only be accepted once we receive your completed PDF order form back to us by email to info@myloveday.co.uk, see below.

3.2.2 We may contact you to say that we do not accept your order.

This is typically for the following reasons:

(a) the products are unavailable;

(b) we cannot authorise your payment; or

(d) there is incomplete or missing information in your order form.

3.2.3 We will only accept your order when we email you to confirm this when we have received your order form back. At this pointa legally binding contract will be in place between you and us.

3.2.4 Once you have clicked on the buy now button and paid for your order, you will be sent a PDF ‘order personalisation form’ by email. You will need to complete the order form with the details of your wedding and send it back to us by email. Once we have received your order personalisation form we shall send you an email confirming receipt. From the time that email is sent you will have 48 hours to amend (or cancel) your order. After 48 hours your order will go into production and you will no longer have the right to amend (or cancel) it.

3.2.5 Before your order goes to print you will receive a ‘Design Approval’ PDF of your personalised design by email. This is your last chance to catch any mistakes before the order goes to print, this is important, as we really don’t want this to happen! Once we have confirmation of approval from you by email, your order will be sent to print. Without approval your order will not be sent to print, we cannot be held responsible for delays to delivery due to this.

3.2.6 If you are under the age of 18 you may not buy any products from the site.

4. No right to cancel this contract

4.1 As all of our products are personalised you do not have any right to cancel this contract under consumer protection legislation. The only exception to this is to cancel your order by email to: info@myloveday.co.uk in the 48 hour cooling off period after we have confirmed receipt of your completed order form as per 3.2.4.

5. Effects of cancellation

5.1 If you cancel this contract within the specified time period before your product goes into production, we will reimburse to you all payments received from you, including the costs of delivery (except for the extra costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

5.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6. Delivery

6.1 We only deliver our products to addresses in mainland UK (we will be reviewing this in the future).

6.2 We use Royal Mail to deliver our products (unless otherwise stated). The estimated date for delivery of the products is set out in the Design Approval email, see 3.2.5.

6.3 If something happens which:

6.3.1 is outside of our control; and

6.3.2 affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the products.

6.4 Delivery of the products will take place when we deliver them to the address that you gave to us.

6.5 Unless you and we agree otherwise, if we cannot deliver your products within 30 days, we will:

6.5.1 let you know;

6.5.2 cancel your order; and

6.5.3 give you a refund.

6.6 You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of them.

6.7 We may deliver your products in instalments.

7. Payment

7.1 We accept payment by Paypal and Stripe

7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

7.3 The price of the products:

7.3.1 includes VAT at the applicable rate and

7.3.2 includes the cost of delivery to mainland UK;

8. Nature of the products

8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:

8.1.1 are of satisfactory quality;

8.1.2 are fit for purpose;

8.1.3 match the description, sample or model; [and

8.1.4 are installed properly (if we install any products).

8.2 The packaging of the products may be different from that shown on the site.

8.3 While we try to make sure that:

8.3.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 2% in such weights, sizes and measurements; and

8.3.2 the colours of our products are displayed accurately on the site, the actual colours that you see on your computer, mobile phone or other device may vary depending on the monitor that you use.The best way to decide on colour choice before ordering is to request a sample pack.

8.4 If we can’t supply certain products we may need to substitute them with alternative products of equal or better standard and value. In this case:

8.4.1 we will let you know if we intend to do this but this may not always be possible; and

8.4.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

8.5 We may discontinue or modify products at any time without prior notice.

9. Faulty products

9.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of yourkey rights. For more detailed information on your rights and what you should expect from suppliers of products, you can find out more from Citizens Advice on their website www.citizensadvice.uk or call them on 03454 04 05 06.

9.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. Youmay also have other rights under common law.

9.3 Please contact us using the contact details at the top of this page, if the products we supply are faulty and you wish to discuss with us the possibility of:

us repairing the products;

us replacing the products;

a price reduction; or

a refund.

10. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

11. Limit on our responsibility to you

11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

11.1.1 losses that:

(a) were not foreseeable to you and us when the contract was formed; or

(b) that were not caused by any breach on our part;

11.1.2 business losses;

11.1.3 and losses to non-consumers.

12. Entire Agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

13. Disputes

13.1 We will try to resolve any disputes with you quickly and efficiently.

13.2 If you are unhappy with:

13.2.1 the products;

13.2.2 our service to you; or

13.2.3 any other matter;

please contact us as soon as possible.

13.3 If you and we cannot resolve a dispute, and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

13.4 The laws of England and Wales will apply to this contract.